Cisco Meraki
Product Design Intern | Fall 2023
During the fall of my senior year, I had the pleasure of working on Cisco Meraki's MX Security team to redesign an impactful product called "Security Center 2.0". I spearheaded the research process to provide a foundation and gain insight into developing a new experience responding quickly and effectively to internal and external security incidents at Cisco Meraki. After conducting user research, collaborating with cross-functional teams, and numerous design variations, I developed both low-fidelity and high-fidelity prototypes for the "Security Center 2.0" user experience.
Research
What is Security Center 2.0?
A central place where admins can view and respond to security events in their organization
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To combat advanced threats, we are improving the Security Center to leverage Cisco Meraki networking and Cisco Security.
Research
Race to success 🥇
User Goals & Objectives
Respond quickly and effectively to internal and external security incidents.
Access and view the same information across all security admins to strategize against threats.
Allow users to view specific security threats on the org level in one place.
Research
Research
End-to-End User Centered Process
Double Diamond Design
Methodology of Competitive Analysis
Keep your friends close 📝
01. Research Questions
Explore research questions to narrow the scope of research.
02. Goal
Find strengths and weaknesses of products outside of Meraki.
03. Analyze
Analyze each competitor product by listing best, unique, same, and poor usability features.
Summarize key findings to generate recommendations for Security Center 2.0.
Outcomes of Competitive Analysis
Learn from those around you 🧬
Best
Usability best practices include:
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Accessible information
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Visuals supporting data
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Standardized searching and filtering
Unique
Many of our competitors integrate customizable features for their tables and dashboards.
Poor
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Lack of accessible information
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Lack of clarity in tasks and buttons
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Unclear data visualizations
After multiple rounds of reviews from Magnetic and Cross Functional teams...
Design is not a linear process! 📈
Previous Design
Modernizing Security Center Events 🛠️
Respond quickly and effectively to internal and external security incidents.
User Goal: Reducing Mean Time to Resolution ⏰
Allow users to view specific security threats on the org level in one place.
User Goal: Simplifying Complex Workflows 🦾️
Access and view the same information across all security admins to strategize against threats.
User Goal: Gain Insight and Strategize 👓
Methodology for Concept Testing
Testing testing... 📝️
01. What?
Internal interviews and concept validation for phase one design
02. Who?
4 MX Ninjas - Sales & TSAs
03. Why?
To validate design concepts and catch any usability problems that appear in the new design
Key Takeaways from Concept Testing
Navigation
Two participants found the side drawer difficult to navigate to for quick drill-down.
Key Takeaways from Concept Testing
Filters
Three participants wanted to be able to save row filters.
Key Takeaways from Concept Testing
Priorities
4 participants viewed the threat and the impact of the threat as the most important detail to see.
01
Filters : Filter Pills
Quickly select and edit table filters to get results faster
02
Filters : Tooltips
Access filter information to understand threats in the table
03
Navigation & Priorities : Information Drawer
Highlighted rows indicating a user interaction to prompt an information drawer
Information and interactions inside the drawer have been reorganized from user testing results
04
Filters & Priorities : Saving Filters
Row filters are now savable with this modal and can be accessed from the search bar
05
Priorities : Customizable Columns
From user testing, columns are now customizable for Security Admins to view specific information needed to trouble shoot threats
Next Steps for Security Center 2.0
Things to look forward to 🪜️
1
Research
Customer Testing
External interviews and design validation from Meraki customers
2
Design
Reiterate
Gather key insights and discuss design iterations to prepare for handoff
3
Deliver
Document
Document all the project points and resources into one place to prepare for handoff
Impact
What I learned at Cisco Meraki
Communication with cross functional teams like Engineers, PMs, and TMEs.
01
Balancing team needs and project requirements
02
Taking the lead and navigating timelines
03
Check out my other work!
Genemod
Visio
